Services

Account Management

We deliver multi-disciplinary real estate services using established account management platforms focused on service excellence.

Our well-established technology platforms, processes and skilled account management teams ensure the seamless integration of multi-disciplinary real estate services. This allows us to support all our client’s business challenges and priorities linked to the property lifecycle.

We develop and maintain accurate and accessible portfolio data sets to deliver superior insights and design portfolio strategies that align with the occupancy requirements of the business and cost reduction targets. This is underpinned by our in-house technology development team who are able to design client-specific dashboards for real-time access to portfolio analytics.

Our robust governance structures and proactive contract management guarantees consistent levels of service delivery in line with SLA’s. This culture of effective compliance management creates a framework for successful risk management, whilst also forming the foundation for strong client relationship management.

Our clients benefit from our tried, tested and proven standardised procedures and controls, whilst also having the advantage of compounded learning and best practice sharing across accounts.

We understand the end-to-end real estate management process and leverage this knowledge and expertise to ensure our clients’ portfolios are fit for purpose, compliant and as efficient as possible.

Services:

  • Client Relationship Management:  Understanding Client business objectives and identify opportunities for value delivery.
  • Contract Management: Monitoring and tracking of contract obligations and key performance indicators.
  • Value Generation: Drive efficiencies through technology and initiate cost savings strategies.
  • Governance and Risk: Robust governance structures to ensure compliance requirements are met and effective and risk management.
  • Continuous Improvement: Business process excellence is achieved through continuous review and training.
  • Conflict Management: Experience in managing and reporting on any potential conflicts of interest.
People

Natasha Bruwer
Account Management & Technology

Case Studies

Workplace Assessment Analysis In the wake of the novel COVID-19 pandemic, we were tasked with a workplace assessment analysis of
Work, relax & collaborate An International Pharmaceutical company tasked ID with designing and building a high-end office workspace for the
telecommunications client’s lease audit project. Challenge: Cleansing a portfolio by abstracting and validating >11,500 contracts to deliver an accurate, complete